Online Solutions Center

Find your answer here!

This self-service website provides quick, convenient answers to students’ frequently asked questions and requests for University information.

  • Have a question? Browse the varied topic sections to find your solution and or use the search bar. 
  • Need more information? Email the Solutions Center.

Emergency Assistance

Health or Safety Emergency: Call Campus Safety and Security Immediately

Phone number 434.544.5555

Academics

Yes! To request a new advisor, complete the Declaration/Change of Major and Advisor form from the Registrar’s Office and obtain approval.

Yes! Many students pursue double majors or add minors to complement their degree. Talk to your advisor to understand the requirements.

Summer courses can be added through MyHive or by submitting an Add/Drop form through the Registrar’s Office.

You must complete an Add/Drop form from the Registrar’s Office and obtain signatures from your advisor and course instructor before submitting it.

Complete the Declaration/Change of Major form through the Registrar’s Office and meet with an advisor in your new department.

Your assigned advisor is listed in MyHive under your Academic Summary, Class Schedule, or Grade Report. If you are unsure, contact the Academic Advising Office.

  • Full-time status: 12+ credit hours per semester.
  • To graduate in four years: 15–18 credit hours per semester.
  • Maximum without extra fees: 18 credit hours.

Before course registration, you should meet with your advisor at least once per semester. You can also schedule additional meetings as needed.

PASS is offered for traditionally difficult courses in the School of Liberal Arts and Sciences and the School of Professional and Applied Sciences.

Dropping below full-time status may affect financial aid, housing, and athletic eligibility. Always consult with your advisor and Financial Aid Office before making changes.

You can explore majors by:

  • Meeting with your advisor.
  • Taking a career interest assessment.
  • Attending academic department events.

You will have an advisor for each department if you have a double major. If you choose a minor, you may also have an advisor in that subject.

ACP is designed for students on academic warning or probation. Participants receive one-on-one coaching to improve study habits, organization, and time management.

If you’re having difficulties, meet with your advisor to discuss academic coaching, tutoring, or course adjustments.

  1. Notify your academic advisor of your intent to return.
  2. Submit a Return from Medical Leave form (if applicable).
  3. Contact the Solutions Center for financial aid and billing updates.
  4. Meet with your advisor to plan your class schedule.
  5. Submit any transfer transcripts (if you took courses elsewhere).
  6. Arrange on-campus housing (if needed).
  7. Complete University check-in before the semester starts.

Lynchburg offers:

  • Peer Academic Coaching (PACs) – One-on-one study skill support.
  • PASS (Peer-Assisted Supplemental Study) – Group sessions for challenging courses.
  • GS 104 (College Success Strategies) – A one-credit course to strengthen study habits.
  • New students: Your schedule is pre-selected, and you can adjust it after meeting with your advisor.
  • Continuing students: Registration opens every spring after spring break for the upcoming academic year.

Check out the CEO for resources on job opportunities, internships, and graduate school options.

1st Floor, Hundley Hall – Contact us at [email protected].

Email [email protected] or call 434.544.8839 for assistance.

Billing

Refunds are processed within 14 days after a credit balance appears. Contact [email protected] for details.

$300 is a reservation fee held until the student leaves the University, and $200 is a room deposit applied to the student account as a payment when the account is billed for the upcoming semester.

Usually, loans are divided equally between the fall and spring semesters.

Work-study earnings are paid directly to the student and not applied to the account balance.

The lender does not disburse loans until the semester has begun and all financial aid paperwork has been completed.

The Financial Plan shows all aid forms, but billing details only show funds received. For example, loan payments appear only after classes begin.

The University’s On-campus Residential Requirements mandate full-time undergraduates to live on campus unless exceptions are granted. If approved to reside off-campus, the Office of Residential Experience will notify the Solutions Center to adjust your billing.

No. Payment is due before attending your first class of the term. Contact the Solutions Center to discuss payment options at [email protected].

Filling out a FAFSA form is just one step in identifying potential financial aid. It does not directly pay your bill or cover charges.

Your Financial Plan reflects all aid awarded to you for tuition and fees. The billing statement only reflects funds received by the university as payment to your account. 

  • Example: Loan A in your Financial Plan will not appear on your Billing Statement until it is distributed by the lender and received by the University.

See Financial Assistance.

Payments can be made via:

  • The Student Online Payment Portal
  • Authorized bank draft
  • Mailing a check to:
    University of Lynchburg, Office of Business and Finance, 1501 Lakeside Drive, Lynchburg, VA 24501-3113.
  • Credit card payments are not accepted via telephone or in person at the on-campus Cashier’s Office.

Learn more about payment due dates, the billing process, and billing FAQs.

Admissions & Aid

Admissions requirements for first-year undergraduate students: At the University of Lynchburg, we consider the whole student. If your GPA is low, please submit optional materials, such as the essay and recommendation letters, to give us a fuller picture of the type of student you are.

You do not have to know the major you want to pursue to be admitted. All students must declare a major by the end of their sophomore year.

Test optional means applicants are not required to submit standardized test scores, such as the SAT or ACT, as part of their application. You may, however, send your test scores if your GPA is lower than the standard for admission or if you’d like to be considered for a higher tier of scholarship.

Reach out to your admissions counselor or [email protected] with any questions about financial aid and learn how we work with students and families individually to maximize scholarships and aid.

You can view the status of your application in your application portal.

The University of Lynchburg does not charge a fee for undergraduate applications.

You can apply anytime after your junior year in high school. But, we recommend you submit your application to Lynchburg in the early fall of your senior year, so you’ll have plenty of time to apply for financial aid and scholarships.

Federal loans, including Direct, Perkins, and PLUS loans, are generally the best options and should be your first consideration. The maximum interest rates and fees on these loans are set by federal law, so the terms and conditions for these loans are clearly defined and may not change over time.

Alternative loans cannot exceed the cost of attendance for a student. Most alternative loans go into repayment after the student graduates.

Alternative loans are private education loans in the student’s or parent’s name that help bridge the gap between the actual cost of your education and the amount the government allows you to borrow in its programs. 

Private loans are offered by private lenders, and there are no federal forms to complete. Eligibility for private student loans often depends on your credit score.

You may use your financial aid refund check or order books online through MyLC Account.

Food, Health, and Wellness

  1. Log in to MyHive
    1. Click on your profile in the top right corner
      1. Click on “Meal Plan/Express”
      1. Click on “+ Add Money”
        1. Follow the on on-screen instructions

Off Campus:

  • Mizumi Japanese Bistro
  • Choice Hibachi Buffet
  • Mission House – River Ridge Mall
  • Mission House – Cornerstone
  • Jersey Mike’s – Old Forest Rd
  • Domino’s – Forest Brook Rd (near Old Forest Wal-Mart

On Campus:

  • DPT Break Room (Graduate Health Sciences Building)
  • Burton Dining Hall
  • The Westover Room
  • The Daiki Box
  • Domino’s at Rainsford House
  • Mission House at Schewel Hall
  • The Hub @ Rainsford House

  • Little Free Pantry: Located outdoors on the side wall of the Spiritual Life Center (facing College Street and Schewel Hall).
  • Dell Thrift and Pantry provides free food and clothing. It is on the first floor of the Drysdale Student Center.
  • Contact the appropriate service:
  • Visit the Westover Room cashier with the following details:
    • Amount lost
    • Product purchased
    • Machine location
    • Date of the occurrence

Yes. Contact the University Health Center for more information.

Learn more about requesting dietary accommodations.

Review payment options.

See meal plan details.

Housing

Residential students must select their move-in shift starting July 21, 2025, at 8:30 AM. This is done through the University’s MyHive portal:

  1. Navigate to myhive.lynchburg.edu
  2. Access MyHive (Self-Service) using University credentials, then click “Options/Links” on the left-hand side.
  3. Scroll down and click “Residential.”
  4. Transition to The Housing Director (THD/The Housing Portal), find “Assignments,” and click “Select Time Block.”
  5. From the dropdown menu, select the timeslot that best fits your arrival schedule.
  6. Finalize the selection by clicking “Update My Time.” To update a move-in shift, simply repeat these steps, select a new timeslot, and click “Update My Time.” Early arrival students (Fall Athletes, Westover Honors, International Students) will have their arrival dates assigned based on group needs.

Download the app here.

Learn about laundry service.

Please see our animals on campus policy here. Only approved service dogs and emotional support animals (ESAs) are allowed. needs to be updated to “Only service animals and approved emotional support animals (ESAs) allowed.

Learn more in the “Room Assignments and Changes” section of the Housing and Residence Life Policies.

Speak with your community assistant (CA) or contact the Office of Residential Experience. The Office of Community Expectations and Restorative Practices can also help you explore alternative dispute resolution options.

Report needs to your community assistant (CA) or submit a work order via Asset Essentials.

Learn about key replacements in the Housing and Residence Life Policies.

Learn more about break and closing information.

Visit the Housing Self-Service Portal.

If you have a medical emergency (like if someone is unconscious, having a seizure, or has a head injury), you should call 911. Campus Safety and Security (434.544.5555) should be called immediately after 911. If an emergency happens during traditional business hours, the Health Center has nurses and nurse practitioners who can help.

You will be assigned a campus mailbox. The mailboxes are located in the Drysdale Student Center. Your proper address is:

Your Name

University of Lynchburg

Box xxxx

1501 Lakeside Drive

Lynchburg, VA 24501-3113

About half of the first-year students do bring a car, but it is not necessary. Students are willing to share rides and help with trips to the grocery store or Target. There are a limited number of spaces available for first-year students, and they are offered on a first-come, first-serve basis. First-year students who do bring a car to campus are required to register it and park it in The Nest parking lot located off Thomas Road.

Students are encouraged to buy insurance that will cover losses, theft, or verify coverage under their guardians’ homeowners’ insurance policy. The University of Lynchburg is not liable for loss of or damage to personal property. Neither the University of Lynchburg nor its insurance company covers or will reimburse for personal property that is lost, stolen, or damaged.

All students are responsible for cleaning their rooms. The common areas (hallways, stairwells, bathrooms, lounges, etc.) are cleaned by Environmental Services staff. 

Students in Hundley Hall and Westover Hall are responsible for cleaning their suites and restrooms.

The University of Lynchburg does not provide storage. All items left on University property after a student departs campus may be handled, removed, and disposed of at the risk and expense of the resident. Any items left after a semester’s completion will be held for one week and disposed of. After this time, all items will be discarded.

The residence halls close for Thanksgiving, Winter, and Summer breaks. All halls remain open during Fall Break and Spring Break. Summer housing is available. Information about break closing dates and expectations will be shared with students before each break.

 Laundry facilities are located in each traditional residence hall. For Southside residents, laundry facilities are located in Peaksview, Rainsford Townhouse, and within select University-owned houses. Our laundry service provider Caldwell & Gregory has installed high-efficiency front-load washers and dryers in all laundry rooms. A special card is required to use the laundry machines.

All students who live on campus are required to have a meal plan. The main dining hall is in the Drysdale Student Center. More locations on campus include Domino’s, Brewed by Mission House, El Si, Westover Room, and On Common Ground.

The University of Lynchburg Office of Campus Safety and Security provides a safe and secure environment for students, staff, and faculty to live, work, and study. All members of the community are responsible for keeping themselves safe. Campus Safety and Security is open 24/7/365 to help in any emergency. A campus safety and security staff member is available at the information desk to take reports of campus crimes and other emergencies.

Information Technology Resources (ITR) provides comprehensive technology services, including help with device set-up and troubleshooting.

Conflict with a roommate is common when living with new people. The first step is to communicate your concerns and needs with your roommate. Try to come up with a resolution between you and your roommate. If that doesn’t work, talk to your Community Assistant for help. You must go through the conflict resolution process before requesting a room change. All room changes must be made through the Room Change Process with approval from the Office of Residential Experience. If you don’t follow the process, you may be reassigned to your old room or charged an illegal room change fee.

Please refer to the What to Bring section for more information.

The University provides each resident with a bed, mattress (twin x-long), dresser, desk, desk chair, and closet or wardrobe. University-issued furniture cannot be removed from the rooms.

Mail

No, an appointment is not needed.

Notarized documents help prevent fraud, ensure significant legal value, and protect all parties involved.

Documents may be notarized for various reasons such as ensuring authenticity, trust, and legality by having a third party witness.

Yes, a valid form of identification is required for documents to be notarized. Valid forms of identification include a driver’s license, military ID, or passport.

Documents that cannot be notarized include birth certificates, marriage certificates, death certificates, and a proof of life certificate.

Some documents that may be notarized include legal documents, real estate documents, financial documents, and documents from another state or country.

A notary is a public-appointed official who serves as an impartial witness when important documents are signed by verifying identities and ensuring the signer’s awareness and willingness to sign.

You do not need to bring anything with you.

Photos must have a neutral facial expression with both eyes open and mouth closed.

You will receive your printed passport photo within minutes of the photo being taken.

You do not need to make an appointment. The mailroom is available to take passport photos from 8:30am to 4:30pm.

Passport photos will be taken in the mailroom, located on the 2nd floor of Drysdale Student Center.

A set of 2×2 passport photos will cost $14.99. Card only

Do not wear glasses, headphones, masks, uniforms, hats, or head coverings (unless they are for religious or medical purposes).

Wear clothing that you would normally wear. You may wear jewelry and do not need to remove facial piercings.

Mail Services accepts prepaid outgoing packages for FedEx, UPS, and USPS.

Outgoing mail turned in before noon on weekdays is processed the same day. Mail turned in the afternoon is processed on the next business day.

Domestic shipping is available via UPS and U.S. Postal Service (USPS). International letters can also be shipped via UPS or USPS. Payment is accepted by cash or check. FedEx shipping is not available.

Staff are available during specified weekday operating hours. The Mail Room is closed on weekends and holidays.

Mail Services will notify you via your University email. Collect your package at the Mail Services counter after receiving their notification (not the seller’s or carrier’s). Bring your University ID card.

No. All mail and packages must go through University Mail Services. Students pick up their mail and packages at the mailroom (2nd floor, Drysdale Student Center).

Mail Services staff process U.S. Postal Service mail during weekday hours, excluding holidays, and distribute it as soon as possible.

Technology

Learn about open-access campus computer labs and hours of operation.

The Technical Support Portal provides solutions to many computer-related questions, including:

  • Knowledge Base: How-to guides, troubleshooting tips, and support for on-campus technology.
  • Wi-Fi Support: Submit a request for wireless assistance.
  • Password Reset: Recover or reset your University credentials.
  • Technology Usage Policy: Learn about copyright information and file-sharing guidelines.

Parking

Visitors can obtain a temporary parking placard from the Campus Safety and Security Office and park in designated student parking spaces (white pavement lines).

Yes. Call 434.544.8102 to request assistance.

Appeals must be submitted in writing via MyHive. The notification email about the ticket will include the appeal deadline. Note that appeals do not involve meetings with the resolution panel.

Parking fines are billed to your student account. Learn more about payment options.

Log in to MyHive using your University username and password. After submitting your vehicle information online, visit the Campus Safety and Security Office (1st floor, Hall Campus Center) to pick up your parking decal.

Eligibility is based on University policies. Learn more about vehicle registration and parking regulations.

Safety

For emergencies, call 434.544.5555 or use the LiveSafe app, which includes an option for anonymous reporting.

From sundown to sunup. Call 434.544.8102 or use the LiveSafe app to request an escort.

Register for alerts through the LiveSafe app.

The LiveSafe app provides tools to enhance personal safety, including emergency alerts and anonymous reporting options. Download the app here.

Learn more about ID replacement here.

Navigation for

Online Solutions Center

Quick Links
Links
view raw