We strive to provide each student with positive educational experiences and helpful services. Even so, it is understandable that complaints will arise from time to time.
To address and resolve concerns as quickly as possible, please address complaints to the office responsible for overseeing the area of concern.
If you are uncertain about the appropriate contact for a complaint, you may submit a written complaint to the Office of the Dean of Students (113 Hundley Hall, University of Lynchburg, 1501 Lakeside Drive, Lynchburg, VA 24501-3113; 434.544.8226).
The vice president and dean for student development or his designee will review the written complaint and contact you regarding address of the complaint. If another College office is better able to address the complaint, then the vice president or his designee will forward the complaint to that office and notify you where the complaint was directed. A representative of the office receiving the forwarded complaint will then contact you regarding address of the complaint.
Most concerns and complaints can be resolved at the campus level. However, after following University of Lynchburg procedures, you may file a complaint with the State Council of Higher Education for Virginia (SCHEV) through the student complaint process described on the SCHEV website at www.schev.edu/students/studentcomplaintProcess.asp.
Contact information for each of the agencies that accredit or approve University of Lynchburg’s academic programs is published on the College’s accreditation page, www.lynchburg.edu/accreditation.