University of Lynchburg faculty and staff strive to provide each student with positive educational experiences and helpful services. Even so, it is understandable that complaints will arise from time to time. To address and resolve concerns as quickly as possible, all students are encouraged to address complaints to the office responsible for overseeing the area of concern.
Emergency concerns regarding health or safety should be reported immediately to the Office of Campus Safety and Security (434.544.5555).
If a student is uncertain about the appropriate contact for a complaint, the student may submit a written complaint to the Office of the Dean of Students via the Written Complaints form or the office mailing address: 114 Hundley Hall, University of Lynchburg, 1501 Lakeside Drive, Lynchburg, VA 24501-3113. The phone number for the dean’s office is 434.544.8226.
The vice president and dean for student development or their designee will review the written complaint and contact the student regarding it. If another University office is better able to address the complaint, then the vice president and dean for student development or their designee will forward the complaint to that office and notify the student as to where the complaint was directed. A representative of the office receiving the forwarded complaint will then contact the student about addressing the complaint.
In addition, the University of Lynchburg offers the Campus Conduct Hotline, a confidential, independent, call-in service for reporting observed activity or behavior that is harmful, unethical, questionable, or causes personal injury (e.g., fraud, sexual harassment, discrimination, safety risk, internet abuse, workplace hostility). To use the Campus Conduct Hotline, call 866.943.5787.
Most concerns and complaints can be resolved at the campus level. However, after following University of Lynchburg procedures, complaints may be filed with the State Council of Higher Education for Virginia (SCHEV) through the student complaint process described on the SCHEV website. Contact information for each of the agencies that accredit or approve the University of Lynchburg’s academic programs is published on the University’s accreditation website.
For online students who live out of state: If an issue cannot be resolved through the University of Lynchburg’s internal processes and you decide to file a complaint with SCHEV, you may also alert the agency in your home state that deals with student complaints. A contact list for state agencies that address student complaints is available on the webpage for University of Lynchburg Online.
