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My research focuses on improving the efficiency and effectiveness of organizations with focus on quality management, information systems implementation & security, and issues related to outsourcing.

Peer-Reviewed Journal Publications with LC Students

"E*Trade Financial Services," (with J. Hatter '05 MBA and S. Pinnoju '07 MBA) Journal of Business Case Studies, 2007, accepted and forthcoming.

"Information Systems Security Issues and Decisions for Small Businesses: An Empirical Examination," (with Rex Hammond '04 MBA) Information Management & Computer Security Journal, Vol. 13, No. 4, 2005, pp. 297-310.

"Quality Management in Service Firms: Sustaining Structures of Total Quality Service," (With J. McDaniel '04 MBA & S. Herath) International Journal of Managing Service Quality, Vol. 15, No. 4, 2005, pp. 389-402.

"Outsourcing In Higher Education: An Empirical Examination," (with S. Herath and N. Mikouiza '05 MBA) International Journal of Educational Management, Vol. 19, No. 5, 2005, pp. 396-412.

"Creating Competitive Advantage By Effectively Managing Knowledge: Framework for Knowledge Management," (with J. McDaniel '04 MBA) Journal of Knowledge Management Practice, Vol.3, No.1, October 2002.

"Organizational Learning in a High-Tech Environment: From Theory to Practice" (with G. Thomas '00 MBA) Industrial Management & Data Systems Journal, 2001, Vol. 101(9), pp. 502-512.

"The Efficiency of Ratio Analysis for Individual Investment Strategies" (with K. Abouzeid and G. O'Hara ). Journal of Business & Economics Perspectives, 2001, Vol. 27 (1), pp. 5-20.

"ZZRE-TV: Creative Services Production Billing" (with V. Marshall '00 MBA) and J. Prinzinger) Journal of International Academy of Case Studies

"Financial and Non-Financial Characteristics of Takeover Target Banks: An Inquiry," (With K. Abouzeid and T. Murphy '99 B.A.) Journal of Global Business, 1999, Vol. 10 (19), pp. 35-43.

Proceedings/Presentations with LC Students

"Worker Isolation and Performance: An Empirical Examination" (with R. Hammond ('04 MBA), Oxford Business & Economics Conference, 2007, Oxford University, Oxford, UK

"Entrepreneurial Personality, Performance, Job Satisfaction and Operations Strategy: Evidence from the United States" (with R. Hammond '04 MBA) & B. Turner '08 MBA), Northeast Decision Science Institute Meeting, 2007, Baltimore, Md.

"Information Systems Security Issues for Small Businesses" (with R. Hammond '04 MBA), Midwest Decision Sciences Institute Meeting, 2004, Cleveland, Ohio

"Call Center Quality: Delivering World Class Customer Service" (with T. Wixted '01 MBA) Proceedings of WACRA Meeting, Lund, Sweden, 2001.

"Grayson Wireless: Supplier Quality Management" (with P. Barker '00 MBA) Proceedings of the Decision Science Annual Meeting, 2000, Orlando, Florida.

"Tomorrow's Resources Unlimited, Inc.: The Evolution of an Assembly Line" (with B. Summers ('00 MBA) Proceedings of the NorthEast Decision Science Annual Meeting, 2000, Atlantic City, N.J.