Telephone and Voicemail

Student Telephone Service

Lynchburg College provides quality telephone services at very cost-effective rates to students, faculty, and staff. We look forward to serving you during your educational experience at the College.

Click here for printable Info Sheet about your telephone service (opens in a new browser window)

Basic Local Service

The basic telephone service at Lynchburg College provides for a line to each on-campus student's room. Standard features of the Lynchburg College telephone service include:

• Ability to receive calls.
• Ability to place calls to local destinations.
• Four-digit dialing to all College system extensions.
• Basic voice mail.
• Caller ID.
• Call Waiting.

The basic service is provided solely for your personal use.

The cost of the local service is included in the comprehensive technology fee.

The College does not provide telephones for student rooms. The persons occupying a room or an apartment must furnish their own telephone set. To use the service, you must have a touch-tone phone.

Authorization Code

Lynchburg College will issue a nine-digit authorization code. This code will be used for long distance calls. It is the responsibility of the user to keep this code safe from other persons. The sharing of this code is prohibited. It is only through knowledge of this code that long distance calls can be charged to your account.

If the authorization code is compromised, immediately change it by calling Campus Safety and Security by dialing "0" to report the problem. You will not be liable for misuse of the authorization code once you notify us by phone and follow up in writing within 24 hours to Telephone Services located in the lower level of Carnegie.

Voice Mail Greeting

Voice mail greetings may be customized by each student. Offensive language will not be tolerated.

Long Distance

Your authorization code will be validated when a long distance call is placed. Thus, to place a direct-dial long distance call, you dial as follows:

Direct dial state-to-state calls made through the campus system will be charged at various competitive rates based on the day of the week and time of the day. Direct dial tolls which are not covered are: directory assistance, international calls, and any call carried by Verizon (calls within the Local Access Transport Area). Lynchburg College restricts calls to 900 numbers and 10-10 access.  The College does not provide a means for accepting "collect" calls.

Operator Assisted Calls

Operator assisted calls are handled by Verizon if you dial 0 + the number. If you have previously set up an account with an alternate long distance company, you may use that carrier for operator handled calls (i.e., credit card, collect, person-to-person, etc.) by dialing that company's 1+800 number. Lynchburg College Telecommunications does not participate in establishing or billing such accounts.

Dialing Instructions

Harassing/Abusive Calls

If you are receiving harassing phone calls, please contact Campus Safety and Security at Extension "0." We will assist you in such matters at once.

Monthly Billing

Statements are available online at http://phoneinfo.lynchburg.edu.  Calls are posted monthly on, or about, the 16th of each month.

Payment in full is due in the College's Cashier's Office, 4th floor of Hall Campus Center, within ten (10) days of the billing cycle ending date appearing on the statement.

If you fail to pay your balance in full within the first ten (10) days after the billing cycle, a late fee of 1.5% will be added to your periodic statement balance. We may revoke the Authorization Code or terminate your account if your balance remains unpaid for forty-five (45) days. After sixty (60) days, an unpaid balance is considered in default. If you are in default on your payments, we will take action described in the Lynchburg College Student Handbook (the "Hornet") as appropriate for delinquent accounts.

Delinquent payments or non-payment will result in loss of long distance service, blocked registration, withheld transcripts, or other collection action.

To avoid any of the above consequences, payment must be received by the Cashier by the due date. If the due date is near, hand-carry your payment to the Cashier to avoid a late charge.

Payment of Monthly Bills

Please write your Lynchburg College Student ID number on your check, money order, etc., to ensure proper posting. Do not put your personal authorization code on your payment.

Cash, checks (personal and travelers), money orders, VISA, MASTERCARD and Discover are all accepted for payment.

DO NOT SEND CASH THROUGH THE MAIL!

Billing Inquiries - Call 8246 or 8217

If you have any questions about charges, please call the Cashier's Office (extensions 8246 or 8217) within ten (10) days of the billing date. If the investigation concludes that the call(s) were fraudulent, the account holder will not be liable for payment of the charge(s) and credit will be issued.

Customer Repair Service and Questions - Call 8777

If you have any questions or repair needs, please call Telephone Services at ext. 8777.

If your telephone is not working, please test it (be sure to test the line cord, too) by trying it on another telephone jack. If the phone works correctly, then call extension 8777 for assistance.

If the problem is in your phone, you must arrange for repair with the seller of the equipment or another repair service. The College does not repair or service privately owned telephone equipment. Therefore, if a repair person is dispatched to your room or apartment and finds no malfunction in the College's equipment, a $120 Verizon service charge will be added to your account. Lynchburg College Telephone Services will repair our lines and equipment at no charge, but a fee will be assessed for user-caused damages.