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Common Problems and Known Issues

Most requests for assistance with the CMS are caused by the same few problems. Please read this page first if you have a problem.

If you follow the steps below and are still unable to resolve the issue, contact College Communications and Marketing at ccm@lynchburg.edu.

I can see the page I need to work on, but everything in the Edit tab is grayed out and I can't edit the page.

To edit a page, you must have it assigned to you and "checked out." This ensures that nobody can make unauthorized changes, and that changes you make can be seen and tracked.

What to do:

  1. Make sure the page is assigned to you.

    • At the top of the Edit tab, you should see the name of the page, its ID number, and to whom it is assigned.

      CMS screenshot showing the top of the Edit pane
    • If you see your name, skip to Make sure the page is "checked out" (editable).
    • If the name is that of another page editor (not the approver), you can assign the page to yourself. Click on Assign To... in the top menu bar and select your name. Then click OK.

      CMS screenshot showing the Assign To dialog box
    • If you do not see your name, this means the page is assigned to someone in a different group (perhaps the approver, PR, or an administrator). To gain access to the page in this case, you will need to contact the person to whom the page is assigned, and ask them to send the page to you.
  2. Make sure the page is "checked out" (editable).

    • In the Site Content tab of the left window, look at the icon beside the page name. If it is grayed out, the page is "checked in" to the system, and nobody can edit it.

      CMS screen shot showing green or gray page icon
    • If the page icon is gray, you can check out the page in order to make edits.

      Click Advance on the top bar. You should see a Check Out option at the bottom. Click Check Out.

      CMS screenshot showing selecting Initial Edit
    • If the icon is full color, you should be able to edit. Click Refresh on the top menu bar. If you are still not able to edit, contact College Communications and Marketing at ccm@lynchburg.edu.
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I made changes and sent them to my supervisor (or PR), and now the changes have disappeared!

Changes to the page since its last publish are only visible to the person to whom the page is assigned. Your changes are still there, but they are not visible to you anymore. When the page is published, the changes you made will become visible to everybody. 

If, after the page is published, it still does not show the changes you made, contact College Communications and Marketing at ccm@lynchburg.edu with the page ID number and a detail of the changes you made.

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My new page isn't showing up on the website!

It normally takes up to 15 minutes after your page is published for it to appear on the live site. Give it some time and refresh your browser. If this doesn't fix things:

Due to a bug in the CMS, a new page may not show up in the navigation list when the page is published. The page itself goes live, but no links to it appear. The correct links will eventually appear, but it may take a day or so.

You can test for this bug by typing www.lynchburg.edu/x1234.xml into your browser's address bar (substitute the xID of your new page for the x1234). If your page shows up, this bug is the problem. If it gives you a "Page not found" error, your page has not gone live yet.

Email College Communications and Marketing at ccm@lynchburg.edu with the page ID number to resolve this.